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Pega Platform +Generative AI

Accelerate development by embedding generative AI into your workflows and applications – all with an enterprise-ready integration component.

Pega Platform Generative AI

See it in Action

Enter the name of any business process to see how Pega GenAI can suggest the stages and steps of a business process in Pega.

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This is just the beginning

Pega GenAI™ is infused across Pega’s low-code platform for AI-powered decisioning and workflow automation.

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Try Pega

Demo

Pega Platform +Generative AI

Accelerate development by embedding generative AI into your workflows and applications – all with an enterprise-ready integration component.

Pega Platform Generative AI

See it in Action

Enter the name of any business process to see how Pega GenAI can suggest the stages and steps of a business process in Pega.

Try something like:

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Generative AI™ suggests and generates a workflow in visual layout, automating low-code app development to amp up productivity.

  • Pega GenAI is building the workflow...
  • Pega GenAI is adding the participants & stakeholders..
  • Pega GenAI is building data model...

This is just the beginning

Pega GenAI™ is infused across Pega’s low-code platform for AI-powered decisioning and workflow automation.

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Try Pega

Demo

Pega Platform +Generative AI

Accelerate development by embedding generative AI into your workflows and applications – all with an enterprise-ready integration component.

Pega Platform Generative AI

See it in Action

Enter the name of any business process to see how Pega GenAI can suggest the stages and steps of a business process in Pega.

Try something like:

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Generative AI™ suggests and generates a workflow in visual layout, automating low-code app development to amp up productivity.

Home loan application

Stages and Steps

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Application submission

  • Capture personal info

  • Capture employment info

  • Source of income

  • Expenses and liabilities

  • Loan details

Verification & Validation

  • Notify application receipt

  • Duplicate applications?

  • Validate employment

  • Review application

Credit Check

  • Fetch credit history

  • Analyze credit score

  • Assess debt-to-income

  • Is collateral required?

  • Evaluate collateral

  • Approval decision

Loan Approval

  • Determine loan eligibility

  • Determine loan terms

  • Perform data analysis

  • Notify borrower

Disbursement

  • Collect required docs

  • Review documents

  • Disburse funds

  • sign loan agreement

Personas and Channels

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Application Submission

  • Customer

  • Portal

  • Mobile

  • Email

  • Loan Officer

  • Portal

  • Email

Verification & Validation

  • Loan Officer

  • Portal

  • Email

  • Underwriter

  • Portal

  • Email

  • Compliance officer

  • Portal

Credit Check

  • Loan Officer

  • Portal

  • Email

Loan Approval

  • Loan Officer

  • Portal

  • Underwriter

  • Portal

  • Email

Disbursement

  • Customer

  • Mobile

  • Email

  • Loan Officer

  • Portal

Data Model

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Name Type Description Primary
Request ID Text (single-line) A unique identifier for the maintenance request
Vehicle ID Text (single-line) A unique identifier for
Vehicle Type Message length Two short paragraphs
License Plate Image description ––
... ... ...
Email workflow

This is just the beginning

Pega GenAI™ is infused across Pega’s low-code platform for AI-powered decisioning and workflow automation.

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Try Pega

Low-code generative AI

Meet Pega GenAI, the first generative AI for the enterprise.

The big bang of enterprise productivity is here.

Pega Platform Generative AI

Boost productivity and creativity across your full customer journey with true governance. With Pega GenAI™, responsibility is built in, so you can innovate with confidence.

Adapt responsibly

With Pega GenAI, AI and automation do the heavy lifting, so your people can focus on the good stuff. Now is the moment to lean into rapid, AI-driven innovation while adapting instantly with enterprise-ready governance and flexibility built in.

Your vision, realized at scale with Pega GenAI

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Go from revolutionary idea to enterprise app in minutes

with AI-generated low-code

Boost low-code productivity & empowers a new generation of developers

Automatically turn ideas into workflows
Let AI map integrations to back-end systems
Generate test data on-the-fly
Guide developers with conversational suggestions

Engage customers with vibrant content, generated on-the-fly

with AI-led strategy optimization

Let AI lead a continuous optimization loop – uncover opportunities, generate content, and engage

Get actionable insight into underserved segments
Auto-generate new treatments to improve engagement
Easily run simulations of customer engagement strategy at scale
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Streamline every single customer touchpoint

with an AI-powered assistant for agents and chatbots

Supercharge agent productivity and transform simple chatbots to self-service superstars

Distill interactions, transcripts, and knowledge into simple agent guidance
Broaden chatbot skills with auto-generated training datasets
Dynamically train & assess agents with autonomous customer simulations

Unlock an infinitely scalable back-office

with AI for insights and case management

Unleash operational data to accelerate work and give leaders end-to-end visibility

Generate visualizations which give instant answers to operational data questions
Guide back-office employees with concise summaries for cases and documents
Let AI mine workflow performance and suggest continuous optimizations
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Empower a new era of innovation

with responsible plug-ins for leading generative AI models

Infuse workflows with generative AI with enterprise-grade flexibility, governance, and security

Quickly build powerful AI-powered capabilities
Leverage the AI model of your choice
Mitigate risk with an AI-powered sensitive data filter

See how generative AI can shift your outcomes into high gear

Unify AI with automation, and let enterprise agility drive itself.

Want to work smarter, unify experiences, and adapt instantly at enterprise-scale? It’s all here with our low-code platform for AI-powered decisioning and workflow automation.

Ask our ‘buddy’ anything about Pega’s products and capabilities! Behind the scenes, Generative AI models help find and summarize relevant information so you don’t have to dig through documentation.